Spalatum luxe Apartments

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Terms and conditions

Introduction

Spalatum Luxe Apartments provides accomodation and services in accordance with the General Terms and Conditions, and with the period and details as confirmed on the reservation. Spalatum Luxe Apartments is not liable for circumstances caused by conditions beyond its control, including wars, acts of terrorism, riots, strikes, natural disasters, sanitary disruptions, restrictions by local authorities etc.

Booking and payment

Inquiries and booking can be done via our and partners web sites, by mail or fax. When booking, the customer confirms that she/he accepts these Terms and Conditions in their entirety. Everything stated hereafter becomes legally binding both for the customer and Spalatum Luxe Apartments. When booking, the customer is required to give all the information necessary during the booking procedure.
When making booking, the customer is required either to pay an deposit, pay an advance, or provide a valid credit card as a payment guaranty, depending on how you make reservation (via our or partners web sites).
The bookings made online, via mail or fax, are valid only after the sales office confirms in written that the reservation is accepted. The confirmation mail/letter/fax has to be presented at check in.
Spalatum Luxe Apartments requires 15% deposit as the guarantee of your reservation. This guarantee will be requested upon making the reservation and will be applied against the total amount. The balance is paid upon arrival in cash.
Payment terms and conditions of our partners agencies can be found at their web sites.

Cancelation policy

Spalatum Luxe Apartments requires 15% deposit as the guarantee of your reservation, which is fully refundable if cancelled up to 3 weeks before arrival.
For later cancelations, deposit will not be refunded.
Cancelation policy of our partners agencies can be found at their web sites.

Sojourn tax

According to the Croatian Tourist tax Law, the customers are required to pay the sojourn tax when paying for their accommodation. The Tourist tax in the Republic of Croatia varies from destination to destination and travel period. Children from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The amount of the sojourn tax to be paid, is payable together with the balance of the cost. The amount of the sojourn tax paid will be clearly specified on the invoice issued by the service provider.

The service rates

The price of the accomodation includes the basic service per day as described in the price list and it is valid for bookings made via Spalatum Luxe Apartments web site. Additional services are not included in the price of accommodation, therefore the customer pays for them separately. These services must be requested at the time of booking. Spalatum Luxe Apartments reserves the right to change the prices of service at any time. For customers who have paid an advance for their reservation, or provided acceptable reservation guarantee, Spalatum Luxe Apartments guarantees accommodation rates valid at the time of booking.

Categorization & service description

Spalatum Luxe Apartments accommodation units are categorized and described in accordance with the official categorization of the Croatian Ministry of Tourism and its authorized agencies.

Spalatum Luxe Apartments's right to change and cancellation

Spalatum Luxe Apartments reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Confirmed accommodation unit can be substituted by an accommodation unit of the same or higher category and at the price confirmed at the time of booking, provided that customer is notified in advance. In cases where substitute accommodation unit is not available, and the accommodation is paid in advance, Spalatum Luxe Apartments reserves the right to cancel the reservation and refund the complete amount paid.

Spalatum Luxe Apartments's obligations

It is Spalatum Luxe Apartments's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Spalatum Luxe Apartments will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.

Customers's obligations

The customer is required: to have valid travel documents, to act in accordance with the house rules in accommodation units. It is customers duty to check whether a visa or other travel certificates are required by the Croatian immigration authorities, for the citizens of country of her/his origin.

Court jurisdiction

Any disagreements that may arise from these Terms and Conditions should be settled in friendly manner, and if that is not possible, it will be subject to settlement by the Court in Split.

Split, 01th April, 2011.

 


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